# Contact support and report abuse

> Contact PinnedIP: support@pinnedip.com for questions and orders, abuse@pinnedip.com for abuse reports. Email replies within 12 hours, 7 days a week.

- URL: https://pinnedip.com/contact/
- Last updated: 2026-10-19
- Publisher: PinnedIP (https://pinnedip.com)

**Quick answer — How do I contact PinnedIP?**

Email support@pinnedip.com for questions about IPs, orders and payments, and abuse@pinnedip.com to report abuse. Email replies within 12 hours, 7 days a week. We never ask for your account number by email or chat.

## Who to write to

| Need | Address | Include |
| --- | --- | --- |
| Setup, IPs, renewals | support@pinnedip.com | The IPs concerned and the error you see |
| Payment not credited | support@pinnedip.com | Coin, network, amount and transaction ID |
| Refund or credit | support@pinnedip.com | The IPs and what happened, within the windows of the refund policy |
| Abuse report | abuse@pinnedip.com | IP, time with time zone, target and logs |

## Before you write

The [quickstart](https://pinnedip.com/docs/quickstart/) solves most connection errors (407, timeouts, wrong IP). The [FAQ](https://pinnedip.com/faq/) covers prices, payments and rules. There is no phone support and no social-media account.

## What happens after I write?

A person reads every message and answers in English, usually within 12 hours, every day of the week. For a connection problem, support may ask you to run a short test such as the [static IP check](https://pinnedip.com/guides/check-static-ip/) and send the output. For a payment, the transaction ID and the network are enough to find it; never send your account number, your password or your wallet’s private key or recovery phrase. Abuse reports get a confirmation, and the result of the review when it is complete. Legal requests from authorities go to the same abuse address, from an official address of the requesting body.

## Contact: FAQ

### Is there live chat or phone support?

No. Support works by email only, so every request has a written trace. Email replies within 12 hours, 7 days a week.

### Can I write without an account?

Yes. Questions before you buy are welcome at support@pinnedip.com; you do not need an account number or any identity document to ask about prices, stock or setup.

---

PinnedIP: PinnedIP is a static ISP proxy provider for the United States, paid in crypto with no ID upload. Each IP is registered to a US internet provider, hosted in a data center and rented to you for 30 days.