Quick answer
How do I contact PinnedIP?
Email [email protected] for questions about IPs, orders and payments, and [email protected] to report abuse. Email replies within 12 hours, 7 days a week. We never ask for your account number by email or chat.
Who to write to
| Need | Address | Include |
|---|---|---|
| Setup, IPs, renewals | [email protected] | The IPs concerned and the error you see |
| Payment not credited | [email protected] | Coin, network, amount and transaction ID |
| Refund or credit | [email protected] | The IPs and what happened, within the windows of the refund policy |
| Abuse report | [email protected] | IP, time with time zone, target and logs |
Before you write
The quickstart solves most connection errors (407, timeouts, wrong IP). The FAQ covers prices, payments and rules. There is no phone support and no social-media account.
What happens after I write?
A person reads every message and answers in English, usually within 12 hours, every day of the week. For a connection problem, support may ask you to run a short test such as the static IP check and send the output. For a payment, the transaction ID and the network are enough to find it; never send your account number, your password or your wallet’s private key or recovery phrase. Abuse reports get a confirmation, and the result of the review when it is complete. Legal requests from authorities go to the same abuse address, from an official address of the requesting body.
Contact: FAQ
Is there live chat or phone support?
No. Support works by email only, so every request has a written trace. Email replies within 12 hours, 7 days a week.
Can I write without an account?
Yes. Questions before you buy are welcome at [email protected]; you do not need an account number or any identity document to ask about prices, stock or setup.